Returns, Refunds, and Shipping Policies

2810HR Joist Reinforcer Money Back Guarantee

Returns - Thank you for shopping with Skyline Joist Repair. If you are not satisfied with your purchase, you have 30 days from the date of receiving your order to initiate a return. To be eligible for a return, an item must be unused and in the same condition that you received it. All returns must be accompanied by a Refund Approval (RA) number. To get this call 540-345-2750 or email sales@joistrepair.com

Refunds - We will always do our best provide all information and details we can in order to help customers determine if we have a product that is a suitable match for their application. Our product certification and licensing requires the inspection and repackaging of all returned items, therefore a 35% restocking fee for all return items. Any defective product will be replaced immediately upon receipt. If we determine there is an issue that is our fault we will also refund the shipping cost for regular shipping. Please call before you purchase if you have questions so that we help you determine the correct product for your application. Call or text photos to 540-589-9669 . 2810HR 100% Money Back Guarantee

There is a 35% restocking fee plus return shipping for any returned items.  Shipping is non-refundable

Steps to initiate a return and refund:

1. Complete the Online Return Request Form to verify your eligibility for return and obtain a Return Authorization number via email. Call 540-345-2750 if you have questions. <Click here>

2. Obtain a Return and Authorization number via email.

3. Package and return the item(s) to:

JoistRepair.com
415 Elm Ave. SW
Roanoke, VA 24016

Note: If it is determined that the reason for the return is our fault we will send you a prepaid shipping label for the returned package.

4. Once the items have been received a refund will be credit to your credit card.

Shipping - We ship our products Monday through Friday each week using 3rd party shippers, providing tracking numbers and details to ensure that products arrive on times and as expected. Every product is carefully packaged to ensure that it will arrive in good condition and able to be used for its designed purpose. Every order is insured by the 3rd party shipping company for the value of the order. If your order arrives damaged, the first thing to do is call us so we can determine the best course of action to meet your needs. Call 540-345-2750.

Questions? Call us any time at 540-345-2750